Emergency Home Energy Assistance Program (EHEAP)

The Emergency Home Energy Assistance Program (EHEAP) is administered by the Ohio Heartland Community Action Commission (OHCAC) located at one of our tri-county locations… Marian Clark CAC, Crawford Egner CAC and Morrow County Neighborhood CAC.  All clients can call 1-866-861-6421 or log on to capappointments.com to schedule HEAP or PIPP Plus appointments.


The Home Energy Assistance Program (HEAP) is a federally funded program designed to help low-income Ohioans with their winter heating bills.  The program runs from July 1 to March 31.

Winter Crisis Program (WCP) (Also called “Emergency HEAP”) – The Winter Crisis Program provides financial assistance to income-eligible households that are threatened with disconnection of their heating source; have already had service disconnected; need to establish new service or pay to transfer service; or in the case of bulk fuel customers, only have 25 percent or less of the tank’s fuel capacity on hand.  The WCP program year runs from November 1 to March 31.  OHCAC has until April 15 to finish processing incomplete or pending applications.

Summer Crisis Program (SCP) – The Summer Crisis Program provides financial assistance to income-eligible households determined eligible by the current SCP State Issued Grant Agreement, Exhibit 1, Scope of Work.  The SCP program year runs from July 1 to August 31.  OHCAC has until September 15 to finish processing any incomplete or pending applications.

Percentage of Income Payment Plan Plus (PIPP Plus) – The percentage of Income Payment Plan Plus helps income-eligible Ohioans manage their energy bills year-round.  The program allows eligible Ohioans to pay their energy bill based on a percentage of their income each month.  To be eligible for the program, a customer must receive his/her electric or gas service from a company regulated by the Public Utilities Commission of Ohio (PUCO), must have a total household income which is at or below 150 percent of the federal poverty level, and must apply for all energy assistance programs for which he or she is eligible.  For Gas PIPP Plus, the utility must be a primary heat source.


Assistance availability ranges from $175 to $750 depending on the electric and heating source.

Payment plans (PIPP Plus etc.) can also be set on accounts depending on the utility company providing services to the home.

ELIGIBILITY REQUIREMENTS Households MUST be threatened with a utility shut off, already disconnected or have less than a ten-day fuel supply on hand. (Propane, fuel oil, wood, coal and corn pellets) A customer wanting to come into one of our tri-county locations MUST call 1-866-861-6421 or log on to capappointments.com to schedule your WCP, SCP or PIPP Plus appointment.

These documents are REQUIRED at EVERY HEAP appointment.

  • Picture Identification
  • ALL social security CARDS for EVERY household member
  • ALL pages of your current electric and gas bill or information on your bulk fuel or wood/coal account
  • ALL birthdates for every household member
  • Any and ALL INCOME received within the last 30 days, for those 18 or older in the  
    • All those claiming zero income must complete the Income Self-Declaration Form AND provide most recent income tax return or Non-Filing letter from the IRS.
    • Self employment income must be accompanied by last 12 months of income and most recent tax return.
  • If renting, lease agreement or rent receipt with landlords name, address and phone number

       Please click here to view a list of all  HEAP Required Documentation

INCOME GUIDELINES To be income-eligible a household must have a total household income for the last 12 months or 30 days equal to or less than 175% of the federal poverty guidelines.  Income guidelines representing the 175% calculation is revised annually.  The period to be used in determining annual income must not be more than 12 months or less than 30 day period preceding the request for assistance by the household. The following chart shows income levels by household size and should be used to determine eligibility.  Income guidelines listed below represent the 175% calculation for the 2019-2020 energy assistance programs and are revised annually.

Households with more than eight members should add $7,735.00 to the yearly income for each additional household member, when determining 175% of the FPG.

NOTE:  Percentage of Income Payment Plan (PIPP Plus) eligibility remains at 150%of poverty.  Please see the 2019-2020 Federal Poverty Guidelines under the HEAP dropdown for other percentages of poverty.